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Help Desk - メーカー・企業と業務用製品 | イプロスものづくり

Help Deskの製品一覧

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24-hour, 365-day staffed help desk

24-hour, 365-day staffed help desk

Creating progressive operational maintenance services realized with the spirit of "Daily Improvement." That is our company's operational concept.

The "24-hour, 365-day staffed help desk" contributes to improving customer satisfaction while reliably executing the SLM and quality improvement framework. To maintain service quality, we operate with the spirit of "continuous improvement," focusing on enhancing the technical and human skills of our staff, managing SLA maintenance by operational management personnel, and strictly implementing security policies. We offer a well-suited combination of in-depth additional services. Customization is flexible, including combinations with other BPO services. 【Features】 ■ Realization of customer business efficiency ■ Increased productivity ■ Quality management (SLM) ■ Response quality ■ Operational management *For more details, please refer to the PDF document or feel free to contact us.

  • Other contract services
  • Help Desk

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[Case Study on the Introduction of Product/System Help Desk] Manufacturing and Sales Industry

[Case Study on the Introduction of Product/System Help Desk] Manufacturing and Sales Industry

A case where we were able to provide careful support even to customers who are not familiar with computers or smartphones!

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for our customer companies in the manufacturing and sales industry. This company had been requesting support for product implementation and troubleshooting from their sales representatives, serving as a point of contact for general customers, stakeholders from user organizations, and secondary support for the call center. By outsourcing system support with specialized knowledge, the response to general customers and user organizations has been streamlined. [Case Overview] ■ Background of Implementation - Support for product implementation and troubleshooting has been requested from sales representatives. ■ Effects of Implementation - The call center can now separate inquiries, allowing sales to focus on their core business. *For more details, please download the PDF or feel free to contact us.

  • Other contract services
  • Help Desk

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Corporate Help Desk (Service Desk)

Corporate Help Desk (Service Desk)

Improving customer satisfaction and reducing internal burdens! IT professionals will handle the help desk.

In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a contact point for any IT-related requests, including the internal rollout of systems you plan to implement. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, such as "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.

  • Other contract services
  • Help Desk

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